— Covering a wide range of industries, for companies big and small
Tom Good - CV
— A bit about me
I’m a highly ambitious, multi-skilled designer and creative problem solver. I enjoy consistently proving my skill set and creating amazing experiences. I’m not the kind of designer who quietly sits in the corner.
Experience Design Lead
— A few agencies, some in-house work, and a whole lot of fun.
Hugo & Cat
Sep 2015 - Present
Lead Experience Designer
Working as UX team lead to drive the quality of experience design within Hugo & Cat. Managing and mentoring junior Experience Designers, establishing design process and methodology for programmes of work, proposal of new projects for existing clients, and overseeing the creation of key deliverables such as customer satisfaction measurement, user testing programs, and collaborative design workshops. Strong focus on customer centric innovation, and working with businesses to turn concepts into reality. Leading project teams to create new experiences for clients such as Thames Water, Tourism Ireland, and varies brands of the Stanley Black & Decker family.
Senior Experience Designer
Continuing to develop UX mastery through working with international clients on global development projects. Diving into new areas with partner agencies to define new customer experiences that define the entire customer journey.
London & Hong Kong
Sep 2013 - Sep 2015
Senior Associate User Experience Architect
Working on large scale projects from concept, through to supporting development. Included responsive website design for the National Trust and joining the Renault team on one of world’s largest website design and build projects.
Associate User Experience Architect
Working on major projects for global brands, including app, web and, specialist interface design. Spent several months working in Hong Kong with a new client to build the design team, a client facing role requiring excellent presentation skills.
Aug 2012 - Sep 2013
Moving into an in-house job was a new experience for me, as was the scale of working at one of the UK’s largest and Top 100 digital companies. My role in the Product Design Development team started me out as a junior member of the team, working on the latest iterations of Sky Go, Sky+ and Sky Wifi apps. I quickly saw that repetitive asset creation was not really for me and researched and adopted automated processes using Photoshop and Apple Automator to speed up my workflow.
I pushed to gain more experience; when the team shifted to work on new projects, I eagerly took on more responsibility, being the only designer working on Sky Go and Sky+ across iOS, Android, Xbox, PS3, and all Web platforms. I would regularly explore new tools and methods for prototyping to enhance the quality of our mockups.
As the team began to trust my knowledge, I gained the opportunity to work on some amazing projects. One of my favourites focused on new concepts for the future of the Sky TV platform, which included customer research, collaborative ideation and concept development. The output from this project can still be seen in apps and updates released today.
Working as a Junior in a tiny team has it’s advantages, I was able to own small projects including print design for magazines and brochures, and had the opportunity to work on some interesting projects including Crufts and St Georges Chapel in Windsor.
My skills in digital were able to be put to the test on real projects such as websites for BLESMA and the British Frozen Food Federation (BFFF), whilst my knowledge of maths and game theory came in handy when we created a flash game to advertise BFF.
With a little bit of project management, PR and events thrown in, this job exposed me to a huge breadth of projects and taught me a lot about the wider design industry.
One Is More
Aug 2010 - Aug 2011
— It hasn't always been about digital.
BA Hons Industrial Design & Technology
1st Class Honours Degree with Diploma in Professional Studies. Selected to Exhibit at New Designers 2012, short-listed for Enterprise Award 2012, winner POPAI Student Awards Silver 2010
Major project focused on targeted advertising, using a BID model of investment to allow shops in smaller communities or townships to jointly fund a digital loyalty system. The project aimed to directly tackle the decline of the high street and granted smaller businesses access to technology they would usually be unable to afford.
2008 - 2012